If you are not satisfied with your delivered products, you can return the unused products in their original packaging and labels within 14 days for a full refund. The return shipping costs will only be refunded if the wrong products have been sent. The return shipping is your own responsibility. The products are under our responsibility only after receipt of the drawing by one of our employees. After inspection of the products, we process the refund via the account number used for the purchase. All shortcomings in your order must be communicated to us within 14 days.
All Canterbury goods have a 2 month warranty. If a product is delivered damaged or shows defects during normal use, we request that you take one of the following steps:
1. Purchases not older than 14 days, we reimburse in full at our expense;
2. Purchases older than 14 days but less than 2 months old, we request that you send your product to the address below.
Sadatweg 14, 2622AP Delft
Only when you accompany your shipment with the order number, description of the defect and your contact information can we provide you
handle return product for a replacement product. Shipping the return product is your own responsibility until it is delivered to us.